Customer FIRST Support

Need help? With the Customer FIRST (CF) Support App, support is now at your fingertips when and where you need it!

Schneider Electric’s Customer FIRST Support App is an application for Apple iPhone and iPad devices, which provides users easy access to online support services.

Using the CF Support App, you will be able to search for and access over 5,500 knowledge articles. You can also log a support ticket and manage your service requests using Case Management. And stay up to date with the latest news and product alerts from the Schneider Electric Software support team.

Whether you are looking for help with troubleshooting a technical issue or searching for a solution from the large database of product knowledge available on the Global Customer Support Portal - the CF Support App has you covered.

The CF Support App is integrated into the same backend infrastructure utilised by the Global Customer Support Portal. Download the CF Support App today and get instant access to support resources from anywhere, including access to the expert knowledge and support information needed to help you protect your software investment and keep your operations running smoothly.

Who can use the Customer FIRST Support App?
Anyone with a valid Support Portal login for www.citect.schneider-electric.com. If you do not have a login, please register at http://www.citect.schneider-electric.com/register.